Refund and Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be applied to your credit card or original method of payment.

You are responsible for paying for your the return shipping costs. Return shipping costs are non-refundable. The refund will include the original shipping.

To return a product, please ship it to:

Gelidus Research

853 Fairmont Road.

Winnipeg, Manitoba

R3R 1B3

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive a returned item.

Contact us at gelidusresearch@gelidus.ca for questions related to refunds and returns.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Our Product Warranty

Limited Warranty. Gelidus Research warrants that all goods, products, or materials supplied and installed under this Agreement will be free from defects in materials and workmanship for a period of ninety (90) days from the date of completion or delivery (the “Warranty Period”).

Exclusive Remedy. In the event of a breach of this warranty, Gelidus Research’s sole obligation, and the Customer’s exclusive remedy, shall be the repair or replacement, at the Company’s option, of the defective material or workmanship at no additional charge to the Customer.

Exclusions. This warranty does not cover defects, damage, or failures caused by:

  • Normal wear and tear or environmental conditions.
  • Misuse, abuse, neglect, accidents, or lack of proper maintenance.
  • Alterations, modifications, or repairs performed by anyone other than Gelidus Research.

Open Source and Modifications Exclusion. This warranty does not apply to, and Gelidus Research expressly disclaims all liability for, any defects, errors, malfunctions, or damages arising out of or related to:

  1. Open Source Software: Any third-party Open Source Software components integrated within the product, including but not limited to any bugs, security vulnerabilities, or compatibility issues inherent in or caused by such open-source code.
  2. Unauthorized Modifications: Any modifications, alterations, reverse engineering, or source code changes made to the product or its software by the Customer or any third party without Gelidus Research’s prior written consent.

Disclaimer of All Other Warranties. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.